Privacy Policy

Last Updated: June 2026

At Valenora (“we,” “our,” or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and purchase our products.

1. Information We Collect

When you use our website, we may collect the following information:

• Full Name
• Email Address
• Phone Number
• Billing Address
• Shipping Address
• Order Information
• Transaction Details
• IP Address
• Device & Browser Information

2. How We Use Your Information

We use your information to:

• Process and fulfill orders
• Provide customer support
• Send order and delivery updates
• Improve our products and services
• Prevent fraud and unauthorized activity
• Comply with legal obligations

3. Payments

Valenora does not store complete debit card, credit card, or payment credentials. Payments are securely processed through trusted third-party payment providers.

4. Shipping Information

Your shipping details are used solely to deliver your order and provide shipping updates. We may share necessary information with courier and logistics partners.

5. Cookies

We may use cookies and similar technologies to improve website functionality, remember preferences, and analyze website traffic. You may disable cookies through your browser settings if desired.

6. Third-Party Services

We may use third-party service providers for payment processing, website analytics, email communications, and shipping services. These providers receive only the information necessary to perform their services.

7. Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain information for as long as necessary to fulfill orders, provide support, maintain business records, and comply with legal obligations.

9. Your Rights

You may request access, correction, or deletion of your personal information by contacting us using the details below.

10. Changes To This Policy

Valenora reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date.

11. Contact Us